Services
Starting or growing a home health care agency can be a challenging endeavor. Dealing with government licensing and accrediting entities, cultivating a referral base for new patients, hiring staff and dealing with personnel issue, complying with the ever changing rules and regulations, and ensuring quality patient care are all part of running an agency. You have enough to worry about! Your management software shouldn't impede your growth or reduce your profitability.
We are committed to helping you realize the full value of your investment in Indura Software. We offer a wide range of services to help you receive the maximum benefit from our software.
From Installation and implementation to continuous training and support, you can rest assured that our team will help you achieve your business goals and maximize your profitability.
To guarantee a successful implementation of igea in your home care agency, Indura's implementation team will work closely with you and your staff before and during the installation. Together we tailor the system and develop a training plan to satisfy the unique needs of your agency. This approach allows you to play an active role in the implementation process ensuring a smooth and fast transition to igea Home Health Software.
Indura delivers daily live on-line training. Real-time instruction allows you to shape staff training according to the needs of each individual employee. As you add staff or replace employees you don't need to worry about training them on the efficient use of igea. On-line training is provided five days a week, in either English or Spanish, with an instructor experienced in your industry ensuring real-time learning, reducing employee anxiety, and helping you to maintain a lean and productive back office.
Indura provides both real-time telephone support and live support via the Internet, ensuring a quick and efficient response to questions and concerns you or your staff may have about the use and operation of igea Home Health Care Software. A real person experienced in the operation of an agency, regulatory requirements, and igea Home Health Care Software will work with you to make sure your back office is running smoothly. If the need arises, the support person can log on to your system to walk an employee through a procedure in igea Home Healthcare Software or to diagnose and help correct a problem.
Customer support is available five days a week during regular business hours. With real-time support your questions are answered promptly so you can get back to doing what you do best - providing the best possible care for your patients.
Call: (415) 226-1206 and Select Option 1 or send an email to support@indurasystems.com
Support Representatives are available to answer your call Monday through Friday 6:00 AM to 5:00 PM (Pacific Time).
If you are calling outside regular business hours please feel free to open a support ticket at ay time by leaving a message, sending an email to support@indurasystems.com, or fax your request to 888-851-7152. Your support request will be answered by a Support Representative the following day.
Billing
Every Monday (Check Scheduled Time):
Creating billing lists, Invoices status, Invoice reports, Rap & Final Claims Medicare, Billing Medicaid and private insurers, Export claims for transmission, Rollback, Rebill, and Troubleshooting
Schedulling & Tracking
Every Thursday (Check Scheduled Time):
Scheduling future visits on calendar - Patient and Caregiver Calendar - Create visit - Use of Auto Schedule tool - Edit/delete visit/s - Tracking visits - Missed visit - Received notes - Troubleshooting - Reports
Oasis
Every Wednesday (Check Scheduled Time):
Types of OASIS - OASIS status - Completing the OASIS questions - Validating, checking errors - Export OASIS for transmission - HIPPA codes for Medicare - Rollbacks - Inactivating OASIS - Corrections - Importing data from others OASIS - Troubleshooting
Payroll
Every Friday (Check Scheduled Time):
Creating payroll lists - Payroll status - Rates, default & specials - Troubleshooting - Reports
Admissions and Point-of-Care (POC)
Every Tuesday (Check Scheduled Time):
Patient Admission, Profile, Demographics, Family and Emergency details - Family contacts, Pharmacy, Disaster Plan, Evacuation Policy
Indura Systems is committed to ensuring that your igea system is compliant with current government regulations concerning submissions to Medicare and Medicaid. Indura maintains a staff of knowledgeable people that monitor government policies and processes to identify new regulations that may impact the home health care industry. We make sure that with the proper use of igea your agency is compliant with government regulations.
info@indurasystems.com